Seamless integration of SAP with other systems
SAP is a key component of the IT infrastructure in companies across all industries. To keep pace with the competition, companies must seamlessly integrate their SAP systems into automated business processes. This is a challenge because the integration must be flexible enough to adapt to new requirements. Furthermore, it must establish a seamless connection between […]
BiPRO
Was ist BiPRO und wie setze ich Schnittstellen um? Unternehmensübergreifende elektronische Geschäftsprozesse automatisieren und mit Standards die Zusammenarbeit zwischen Versicherern und Vertriebspartnern optimieren – das ist das Ziel des Brancheninstituts für Prozess-Optimierung mit Sitz in Düsseldorf (BiPRO e. V.). Handlungsempfehlungen sind in der Branche dringend erforderlich, denn noch immer blicken zahlreiche Unternehmen auf veraltete, über Jahre gewachsene IT-Landschaften. […]
Back-Office Processing: Boosting Efficiency in the Insurance Industry Through Digitalization
Dark processing refers to a process in which data is processed automatically without the end user having any direct influence over it. The processing takes place in the background, hence the term “dark processing.” The results are presented to the user without them understanding the exact steps that led to those results. This automated processing […]
Claims reporting via voice assistant? How digital should insurers be today?
“Alexa – I want to report a claim!” Is this feature still a vision of the future in the insurance industry, or a technology companies should already be preparing for? How far should processes be digitized and automated to stay competitive? We’ll tell you. The digital generation has grown up using apps, web applications, and […]
Gas bottleneck management: SoftProject supports the gas industry in its digitalization efforts.
The Federal Ministry for Economic Affairs and Climate Action’s emergency gas plan comprises three escalation levels. On March 30, 2022, Federal Minister for Economic Affairs Robert Habeck declared the first level, the early warning level of the emergency gas plan. If the final escalation level, the so-called emergency level, is reached, the natural gas supply […]
With X4 BPMS, network connection is free from paperwork and becomes a customer- and employee-friendly solution.
Proponents of digital network connections assume that prospective customers and their clients now expect web-based and automated processes from modern municipal utilities. Besides the advantages for customers, who can manage their energy supply needs regardless of location or service hours, intelligently designed online forms also relieve the burden on municipal utilities’ own resources. Even with […]
Efficient cloud solutions: COVIS and SoftProject are developing joint applications
The digitalization specialists at SoftProject GmbH and the consulting and IT service provider Dr. Glinz COVIS GmbH are now jointly implementing IT projects for clients. The partnership focuses on integrating the low-code digitalization platform X4 BPMS into complex, heterogeneous IT landscapes of companies and operating it on the Microsoft Azure cloud computing platform. X4 BPMS […]
Process management: top-down or bottom-up?
Guaranteed Value Creation Through the Combination of Top-Down and Bottom-Up Approaches Efficient digital business processes don’t just fall from the sky. They don’t emerge entirely top-down from a purely business perspective, nor bottom-up from an often system-oriented technical perspective. Value creation in Business Process Management (BPM) only begins when both perspectives converge in a top-down […]
Claims processes accelerated
How to Digitally Accelerate Claims Processing and Increase Customer Satisfaction The competition never sleeps: Insurers must communicate ever more efficiently with their service providers, and customers want to reach their insurer immediately in the event of a claim – whether by phone, call, or online via chat, an app, or a customer portal. Digitalization platforms […]
Low Code Insurance
Digital transformation in the insurance industry is in full swing, yet the organization and management of processes at most traditional insurers have barely changed in recent years. In fact, digital disruption has already hit insurers with full force and a lasting impact on profitability. What are the consequences, and what can we do about it? […]