Proponents of digital network connections assume that prospective customers and their clients now expect web-based and automated processes from modern municipal utilities. Besides the advantages for customers, who can manage their energy supply needs regardless of location or service hours, intelligently designed online forms also relieve the burden on municipal utilities’ own resources.
Even with digital processes, contact with the customer remains unbroken.
For example, the digital network connection process eliminates the need for follow-up phone calls from the representative to the prospective customer through user-guided data entry in the web form and automated plausibility checks that verify the completeness and accuracy of the information entered in the mandatory fields. Despite this streamlined process, customer contact is maintained, and the utility company employee can still reach the customer regarding any issues. The digitally captured, verified, and validated data can be processed directly. This avoids time-consuming, costly, and error-prone media breaks—the switching between digital and manual workflows. Paperwork is now a thing of the past—a benefit for both the customer and the utility company employee.
A holistic approach opens up new opportunities for digitalization.
For all sectors such as electricity, gas, water, district heating, power generation, broadband, telecommunications, or charging stations: Our application form ensures you only collect valid application data, saving your employees the hassle of contacting customers with follow-up questions. In addition to interactive portals for your employees, our solution includes automated steps such as price calculation and quote generation. It also features interfaces to your ERP system, such as SAP, Schleupen, or Wilken, for exchanging order and customer data.
Ideally suited for all company sizes and levels of digitalization maturity.
The Digital Network Connection solution is based on our X4 Suite digitalization platform. The process steps and portals are customizable, often even graphically, using our development tool, the X4 Designer. The Digital Network Connection is suitable for municipal utilities of all sizes. You can implement the solution gradually. For this purpose, the application is divided into individual components, such as the house connection form or the installer management system for certified professionals with an installer ID card.
Register for the live web session!
Do you want to digitize your network connection process? Then we cordially invite you to a 45-minute web session where a digitization expert from SoftProject will give an introduction to the solution and answer all your questions. Register here: https://www.softproject.com/en/resources/resources-library/
