Attrax optimizes fund-related processes and more with real-time monitoring

About Company

Senningerberg, Luxembourg

56-130

employees

Industry

Finance

Strategic goals

Comprehensive, flexible solution for monitoring all end-to-end processes in the fund brokerage and transfer agent markets.

The challenge

In the dynamic environment of fund-related services, the efficient monitoring of complex, time-critical processes like fund trading and payment handling is a business-critical aspect. Due to its heterogeneous IT system landscape, Attrax found it challenging to monitor them reliably. A centralized, flexible monitoring solution was needed to enable the IT and user departments to identify deviations at an early stage and implement targeted countermeasures.

The solution

With X4 BPMS, Attrax implemented a smart monitoring solution that provides transparent real-time insights into critical fund-related processes through over 300 measuring points. An intuitive web GUI with traffic light icons visualizes status changes instantly – IT problems can be identified quickly, processing times minimized, and service availability increased permanently.

Business-enhancing services

End-to-end process monitoring across system boundaries

Monitor all relevant processes in fund brokerage and as a transfer agent – centrally and across all systems
300 individually defined X4 measurement points for seamless real-time analysis
Early identification of deviations lowers risks and raises process stability

Intelligent visualization for user departments and IT staff

Intuitive web GUI with traffic light display shows process status at a glance
Functional and technical levels of detail enable fast root-cause analysis and error correction
Descriptions and data sources for every measurement point support targeted processing

Proactive error avoidance and future viability

Continuous data analytics provide early indications of potential bottlenecks
Automated alerts and threshold monitoring let you implement countermeasures immediately
A scalable solution that adapts flexibly to new processes, systems, and requirements

Results are measured in data

+ 0

measurement points

for end-to-end system transparency

months

until go-live

systems

connected for immediate status assessment

interface

and many perspectives: master, functional, and technical views

Spot sooner, react faster: Attrax ensures fund processes in real time with X4 BPMS.

With X4 BPMS, Attrax has a tool for visualizing process deviations to enable cross-system monitoring of all critical fund-related processes. You spot deviations early on, before they become a problem, while at the same time improving your reaction speed, service quality, and internal cooperation.

Uwe Dietl

Head of Institutional Customer Sales, Attrax Financial Services S.A.

“With X4 BPMS, we have improved the already high availability of our services involved in the trading and safekeeping of investment funds, in the interests of our customers.”