Portals for the utilities industry
Use portals for human workflow management
Customer portal
Enable customer self-service
Enable your customers to apply for their grid connection online with their utility company at any time – including for a wallbox and photovoltaic system, of course. Help them submit applications with interactive forms, ensuring complete and correct documents and high data quality.
Simple communication lets you quickly coordinate appointments and exchange documents such as consumption data and statements.
Employee portal
Efficient order processing, data validation and controlling
Use a modern electronic mailbox solution for your order management so that your employees can always access up-to-date data from any location – even when working from home. Process your transactions, e.g. applications for a grid connection, a wallbox, photovoltaic systems or telecommunications directly in the browser and benefit from end-to-end electronic order processing.
Communicate seamlessly with your customers and civil engineers and easily coordinate deadlines or monitor the deadlines and status of accreditations and certificates of your installers with integrated monitoring functions.
Business partner portal
Registration, data available digitally and up-to-date at any time
Provide a portal for your business partners where they can maintain credentials, certificates, and special skills and automatically generate documents to identify themselves to customers as well – all secured by the partner’s login. For documents with expiration dates, an automatic reminder can also be sent to update them.
Facilitate communication between partners and your employees by providing direct access to all data and documents – execution plans, sketches, measurements, etc. – and simplify exchanges, e.g. for scheduling in the construction process.
Architectural model of your portals
We run your portals for you as SaaS in our ISO 27001-certified data center. We connect your systems right at the start of the project or in later expansion stages. 200 standard adapters are available for this purpose. Your systems are connected hybrid: An X4 BPMS on-premises connects your systems and communicates with the SaaS solution in our SoftProject data center.
Successes through the use of our portals
Take advantage of SoftProject's experience
- 60 days
of time savings for factual data entry
-75 percent
reduction in manual data entry effort
+200 adapters
are available – including GIS, NLT, ERP
NO downtime
in 2019 and 2020
ISO 27001
certified data center
-80 percent
less errors and inquiries due to intelligent forms
Digitize cross-system processes with individual interfaces for each user
Involve customers, employees and business partners in the process
Grid connections, charging stations for electromobility and EEG feeders are still ordered today in many cases with a printed form or even informally by e-mail. If your employees are working from home, the incoming applications have to be scanned or data systematically recorded – sometimes it has to be typed out by hand.
If unclean handwriting is not legible or important information is missing, time-consuming phone calls have to be made afterwards. The interim reports that are then compiled are stored in numerous versions in folders on your network drive. If a colleague is absent due to illness, there is often a lack of transparency about the current status and the steps taken so far. The process stalls and the application remains at a standstill – but that doesn’t have to be the case!
Our customers about our solutions for the utilities industry
References
More than 300 customers already rely on digitization with X4 BPMS. Here is a selection from the utilities industry.
